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At CalmIntervals, operated by Frozenonuz, we are committed to your satisfaction with our mindful pause practice guides and programs. This Return Policy outlines the terms and conditions under which you may return products purchased from https://frozenonuz.world/ and request refunds. We strive to provide high-quality educational materials and want you to feel confident in your purchase.
By purchasing our practice guides or programs, you acknowledge that you have read, understood, and agree to this Return Policy. This policy applies to all purchases made through our website and should be read in conjunction with our Terms of Use and Privacy Policy.
We stand behind the quality of our mindful pause practice guides and programs. If you are not completely satisfied with your purchase, we offer a satisfaction guarantee subject to the terms and conditions outlined in this policy. We want you to feel confident that our materials will support your journey toward greater well-being and mindfulness.
Our satisfaction guarantee reflects our commitment to providing valuable, effective, and well-designed educational resources. We continuously improve our offerings based on customer feedback and the latest research in mindfulness and wellness practices.
To be eligible for a return and refund, your request must meet the following conditions:
You must request a return within 30 days of your original purchase date. Return requests submitted after 30 days from the purchase date will not be accepted except in cases of extenuating circumstances, which will be evaluated on a case-by-case basis at our sole discretion.
The purchase date is determined by the date of your order confirmation email or the date your payment was processed, whichever is earlier.
Our return policy applies to the following products:
The following items are not eligible for return or refund:
Given the nature of digital products, which can be immediately accessed and downloaded, our return policy for digital items includes specific provisions:
For digital practice guides and programs, you may request a full refund within 7 days of purchase if you have accessed less than 25 percent of the content. After 7 days or if you have accessed more than 25 percent of the content, refund requests will be evaluated individually based on the circumstances.
Once you download digital content, you agree that the product has been received in good condition. However, if you experience technical issues preventing you from accessing or using the digital product, please contact us immediately. We will work to resolve technical problems and may offer a refund if the issue cannot be resolved.
If you experience technical difficulties with digital products, such as download failures, corrupted files, or compatibility issues, please contact our support team before requesting a refund. In most cases, we can resolve these issues quickly. Refunds for technical problems will be granted if we cannot provide a working solution within a reasonable timeframe.
To request a return and refund, please follow these steps:
Email us at notifyuse@frozenonuz.world or call +18584843400 with the following information:
Once we receive your return request, our team will review it within 3-5 business days. We may contact you to gather additional information or to attempt to resolve any issues you experienced with the product. We are committed to finding a satisfactory solution, which may include a refund, replacement, or alternative product.
If your return request is approved, we will send you an email confirmation with details about your refund. The approval decision will be based on compliance with this Return Policy and the specific circumstances of your request.
Once your return is approved, we will process your refund to the original payment method used for the purchase. The refund amount will include the full purchase price of the returned item, minus any non-refundable fees or discounts that were applied to your order.
After we approve your return request, please allow the following timeframes for your refund to be processed:
We will process approved refunds within 5-7 business days of approval. You will receive an email confirmation once the refund has been processed on our end.
After we process your refund, the time it takes for the funds to appear in your account depends on your payment method and financial institution:
If you have not received your refund within the expected timeframe, please check with your financial institution first, as processing times can vary. If the issue persists, contact us for assistance.
In certain situations, we may offer partial refunds instead of full refunds:
Partial refunds may be offered in the following circumstances:
Partial refunds are calculated based on the proportion of content accessed, the time elapsed since purchase, and other relevant factors. We will clearly communicate the partial refund amount before processing, and you will have the opportunity to accept or decline the partial refund offer.
While we primarily offer refunds for unsatisfactory purchases, we are also happy to discuss exchanges or substitutions if you would prefer a different product from our catalog.
To request an exchange, contact us using the information in Section 5.1 and specify which product you would like to exchange your purchase for. We will review your request and, if approved, will provide you with access to the new product. Any price difference will be refunded to you or charged as applicable.
Exchanges are subject to the same eligibility requirements as returns and must be requested within the 30-day return window. The product you wish to exchange for must be of equal or lesser value, or you must pay the difference for a higher-priced product.
You may cancel your order before the product has been delivered or made accessible to you for a full refund.
If you wish to cancel your order before you have received access to the digital product or before delivery of any physical materials, please contact us immediately. We will cancel your order and process a full refund if the product has not yet been accessed or delivered.
Once you have been granted access to a digital product or have received delivery confirmation, the standard return policy outlined in this document applies, and cancellations are processed as returns.
If you have subscribed to any recurring services or programs, the following terms apply:
You may cancel your subscription at any time by contacting us or through your account settings. Cancellation will take effect at the end of the current billing period, and you will continue to have access to the service until that date. We do not provide refunds for partial billing periods unless required by law.
If you cancel a subscription within the first 7 days of your initial subscription period, you may be eligible for a full refund of the subscription fee. After the first 7 days, subscription fees are non-refundable, but you may cancel to prevent future charges.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You will be charged the then-current subscription rate. We will send you a reminder email before each renewal.
Products purchased as gifts are subject to the same return policy, with the following considerations:
If a product was purchased as a gift, the recipient may request a return following the standard return process. Refunds for gift purchases will be issued to the original purchaser's payment method unless alternative arrangements are made.
Gift codes and gift certificates are non-refundable once purchased. However, the recipient may use the gift code to purchase products that are then subject to this return policy.
Items purchased during promotional periods or with discount codes are generally eligible for return, but the following terms apply:
If you return an item purchased during a promotion or with a discount code, the refund amount will be based on the actual amount paid, not the regular price. Promotional discounts and offers may not be reapplied to exchange items.
Free items received as part of a promotion or bonus offer are not eligible for refunds. If you return a purchased item that came with a free promotional item, you must also return the free item to receive a full refund.
If you receive a digital product that is damaged, defective, or not functioning as described, we will work to resolve the issue promptly.
Please report any issues with damaged or defective products within 7 days of purchase. Provide a detailed description of the problem, and include screenshots or error messages if applicable. We will investigate the issue and provide a resolution, which may include a replacement, repair, or full refund.
For damaged or defective products, we will offer one of the following resolutions:
We reserve the right to refuse returns or refunds if we determine that return requests are fraudulent, abusive, or excessive.
Our return policy is designed to ensure customer satisfaction, not to allow misuse of our products. We monitor return patterns and may deny return requests if we identify evidence of abuse, including but not limited to:
If we determine that a customer is abusing our return policy, we reserve the right to restrict or suspend their account, deny future purchases, or take other appropriate action to protect our business and other customers.
For customers outside the United States, the following additional terms apply:
Refunds will be processed in the currency of the original purchase. Exchange rate fluctuations between the purchase date and refund date may result in you receiving a different amount in your local currency than you originally paid. We are not responsible for exchange rate differences.
This Return Policy is designed to comply with United States consumer protection laws. If you are located in a jurisdiction with stronger consumer protection laws, such as the European Union, those laws may provide you with additional rights beyond what is stated in this policy. Nothing in this policy limits your statutory rights.
If you have any questions about this Return Policy or wish to request a return, please contact us:
Frozenonuz
CalmIntervals
1541 Maria Xing Ave
Henderson, NV 89002
United States
Phone: +18584843400
Email: notifyuse@frozenonuz.world
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM PST. We strive to respond to all inquiries within 24-48 hours during business days.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. We will update the Last Updated date at the top of this policy when changes are made. Material changes will be communicated to customers via email or prominent website notice.
Changes to this Return Policy will not affect returns for products purchased before the policy change. Returns will be governed by the policy in effect at the time of purchase.
Any disputes arising from or relating to returns, refunds, or this Return Policy shall be subject to the dispute resolution provisions outlined in our Terms of Use, including arbitration requirements and class action waivers.
By making a purchase from CalmIntervals, you acknowledge that you have read and understood this Return Policy and agree to be bound by its terms. If you do not agree with any part of this policy, please do not make a purchase from our website.